Disability Resource Center

GRIEVANCES & COMPLAINTS

POLICY:

Title II of the Americans with Disabilities Act (ADA) states, in part 5, “that no otherwise qualified disabled individual shall solely by reason of disability, be excluded from the participation in, be denied the benefits of, or be subject to discrimination in programs or activities by a public entity.”

PROCEDURE:

DRC COORDINATOR - BAAKO WAHABU Career/Financial Aid Building, First Floor.  435-652-7880 or via email, wahabu@dixie.edu

If you have concerns about the services you are receiving, you can contact the DRC Coordinator.  Speaking with the coordinator is the first step in resolving conflicts or concerns. The Coordinator will listen to your concern and work with you to resolve the situation.  The DRC Coordinator will be the most knowledgeable about your case and can intervene with faculty or staff if there are problems with implementing your academic accommodations in the classroom. 

DEAN OF STUDENTS – DEL BEATTY 2ND FLOOR GARDNER CENTER 652-7514, or via email, dbeatty@dixie.edu

Del is available to hear concerns about services provided under ADA. He can help clarify requirements under the law or review decisions made by the DRC. He should also be contacted for issues about physical access to buildings and access to college functions and grievances about faculty, staff, Student Services, or other students.  Violations of the Code of Conduct are also handled by his office. Although you are encouraged to try to resolve grievances within the campus process, you also have a right to file a complaint with the Office of Civil Rights at any time.

GRIEVANCE GUIDELINES

• Make sure grievance procedures provide for an adequate, reliable and impartial investigation or hearing with the opportunity for the complainant to present evidence and introduce witnesses.
• Have a designated and reasonably prompt time frame for getting complaints resolved.
• Set a detailed timeline so complainant(s) know what to expect.
• Explain the timeline for filing an appeal.
• Be clear on where and to whom complainant(s) are to go to file a grievance.
• Make sure that those involved in resolving complaints have a good understanding of relevant legal issues.
• Ensure that the DSC has a completely voluntary informal process that  can be undertaken first to resolve complaints.

• In stating a time frame, i.e. 30 days for the resolution of a complaint, be certain that included in those 30 days are business days and may not include holidays and school breaks.
• Complaints will generally, but not always, be resolved within the given time frame. 
• If complaints are not resolved within the stated time frame; the complainant will be kept informed of when they might be resolved and the reasons for the delay.
• Make sure there is a time line for the resolution of a complaint.
• Complainants will be informed when they can expect an investigation of their complaint will be completed, how quickly a hearing will take place, and within how many days of that hearing a decision will be issued.